Shipping & Returns
Secure orders can be placed electronically through our website using a credit card or Paypal, or by mailing in a printed order from the site with the appropriate payment in the form of a money order. We will also accept cash, but this is at your own risk.
Estimated shipping and delivery dates are based on the availability of your items. Please allow 3–5 business days for order processing. All U.S. orders are shipped via the United States Postal Service (USPS), unless another option is selected at checkout. International shipping services vary by country. In the event of an item being unavailable, your entire order will be held for shipment until the item is available.
Once your order is processed and in the possession of the USPS or other shipping service, it is effectively out of the control of Chthaeus Press. We are not responsible for any delays in your shipment due to the shipping service provider selected when placing your order. In the event that your order is lost or delayed in shipment, we suggest contacting the appropriate shipping service to determine options for resolution or compensation. We will not assume responsibility for lost, stolen, or mishandled packages. You must file a claim with the carrier.
In addition, Medial Mail shipments average 2–6 days (within the U.S.), but may be held for processing by the USPS for several weeks. This delay is likewise out of our control. In the event of such a delay, we suggest using the tracking number associated with your order to stay up to date on the status of your shipment.
Overseas customers must pay by International Money Order, travelers checks, checks in dollars drawn on a U.S. bank, or by credit card. To cover bank fees, there is an additional charge of $20.00 for checks drawn in currencies other than dollars, or on non-U.S. banks. Orders weighing over 4 pounds may be subject to additional postage fees as well. Please see this page for more information about shipping rates to non-U.S. addresses.
International customers are responsible for the cost of all importations duties and customs fees. In the event that items are returned to Chthaeus Press due to a customer's refusal to pay for import costs, the customer will be refunded for the items less the original shipping cost and any associated costs to return the items to Chthaeus Press. Please determine the cost to import your items before completing your order to be aware of these costs.
Returns and Exchanges
If you are not completely satisfied with your purchase we will exchange it or refund your purchase price. Returns must be made within 15 days of delivery to you. To arrange the return or for any other questions or requests, please contact us at email@example.com.
Returns apply only to those items purchased directly from chthaeus.com. Returned items must be in a "new" condition with no visible signs of wear. Items in any other condition will not be credited and will be shipped back to the buyer.
Shipping costs are refunded if the return is a result of our error. Otherwise, returned items will be fully refunded after being processed by us, minus the initial cost of shipping.
If you wish to exchange an item, the original item must be sent back in "new" condition. Chthaeus Press will not cover the cost of return shipping, nor of the cost of shipping the new item.
Please allow for up to 10 business days for returns or exchanges to be processed. Thank you.
Wrong Address Returns
If an item is returned to us by a postal service due to an error on our part, we will reship the order to you at no additional charge. If the item is returned to us due to you having entered an inaccurate or incomplete address when placing your order, you will need to pay for the cost of shipping the order again in order to receive your item(s).
In addition, all orders shipped via USPS Media Mail and returned to us due to the wrong shipping address being used at checkout will incur an additional fee equal to the order's original shipping rate. This is a fee levied on No-Such-Address [NSA] shipments by the USPS (so as to offset the reduced rate of Media Mail class shipments), which we pass on to customers that incorrectly enter their address.
If you do not wish to pay the cost of re-shipping, we will refund your original order, minus the initial cost of shipping and any of the above fees, if applicable.